About
our mission
Nothing is more frustrating for a business and its staff, than when its IT system breaks down, limits employees from doing their jobs, or just underperforms generally. It leads to reduced productivity, inefficiencies, stress, and a lot of wasted time and money.
That’s where we come in. At Concord IT, our mission is to assist businesses in gaining productivity and efficiency through integrated and harmonised IT systems. Having an IT system that not only works, but helps you do your job better, is one of the key ingredients in helping businesses thrive.
When it comes to your business, we aren’t just happy with doing a ‘good job’, we want to be the best IT service and support provider in Melbourne!
Our clients
Our long term clients are typically small to medium sized local businesses, based in Melbourne and surrounding areas.
They see the value that IT brings to their business, and they know how important it is to make sure it is always running smoothly.
Get in touch with us to learn about how we can help you do the same.
our team
Meet our growing team of IT experts. Click the LinkedIn button below each team member to connect with us.
Andrew Dent
Director
Andrew has been working in the IT industry for over 20 years and is an expert in planning, integrating, and maintaining a full suite of business IT services and hardware. He loves working closely with businesses of all sizes to help them prosper and thrive through IT.
Lorna Dent
Director
Lorna brings over 25 years of business experience to her role at Concord IT. Lorna has stepped back from her daily role in Concord IT, and on a part time basis Lorna assists with strategic business planning, payroll, and accounts payable. Her expertise and dedication have been invaluable in helping the company grow and thrive.
Alec Waight
IT Support
Alec is an IT Support professional with a year in the IT Industry. He is passionate about resolving client issues & implementing new strategies, systems & cyber security controls for businesses. Alec's enthusiasm & growing skills make him a valuable IT Support Admin.
Harli Emery
IT Support
Harli is the newest addition to the team, bringing 22 years of experience in customer service. Fuelled by a passion for puzzles Harli understands the importance of utilizing creative problem-solving alongside logic-based systems to develop robust & versatile solutions.
Ruth Cambridge
Office Administrator
Ruth brings a wealth of administration and close to 20 years’ experience in customer service to Concord IT and enjoys providing support to the team and our customers. You’ll more than likely hear her friendly and welcoming voice when calling the office!
Our values
Concord IT was borne from the Dent family motto “Concordia et Industria”, which translates to ‘by concord and industry’.
Like our family motto, Concord IT is all about working in harmony with businesses and industry to ensure their IT allows them to be as integrated, productive and efficient as possible.
We pride ourselves on working closely with all of our business clients to help their IT achieve its full potential.
You can always rely on us to be there when you need us most, and to get the job done to an exceptional standard.
We behave with integrity, honesty, and transparency in everything we do, and our priority is to always do the right thing by your business.
We work in a rapidly evolving field. We stay across the latest technologies and practices and find new ways to improve your business IT.
We take our time to explain and walk you through all of the technology, steps and processes in simple terms, so you have full visibility over your IT.
We understand that businesses come in all shapes, sizes, and IT needs. We learn about your business so we can tailor our approach.
our standards
We are pleased to share that Concord IT has achieved the SMB1001:2023 Level 3 Gold Cyber Security Standard. This standard is a multi-tiered cyber security framework specifically designed for small and medium-sized businesses (SMBs).
Developed by Cyber Security Certification Australia (CSCAU) to enhance SMBs resilience against evolving cyber threats, this certification provides a foundational cyber security framework, emphasising technology management, access control and education.
You can read more about Cyber Security Frameworks HERE.
Our INDUSTRY MEMBERSHIPS
At Concord IT, we partner with a number of professional industry associations.
Our team stays informed about all of the latest innovations, technology, news, cyber security threats, and updates, so we can make sure your business continues to get the best out of its IT systems.
Get in touch with us to find out more.
